FAQ

We've put together answers to some of the questions customers ask most often. If you can't find the information you're looking for, our customer support team is happy to assist you.

Where is Tutella located?

Tutella operates in the United States.

Address: 1051 Dalehurst Rd, Columbus, Ohio 43219, United States

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States. There is no minimum purchase requirement.

How long will my order take to arrive?

Estimated delivery times are as follows:

  • Order Processing: 1–3 business days
  • Shipping: 5–7 business days
  • Estimated Total Delivery Time: 6–10 business days

Delivery estimates may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Will I receive an order confirmation?

Yes. After your order has been placed successfully, you will receive an email confirming your purchase and providing your order details.

Can I track my order?

Yes. Once your order has been shipped, we will send you a shipping confirmation email that includes your tracking number.

Tracking information typically becomes available within 24–48 hours after your order has been dispatched.

What is your return policy?

You may request a return within 30 days of receiving your order, provided the item meets the conditions outlined in our Return & Refund Policy. Please refer to that policy page for complete details on eligibility, refunds, and exchanges.

How do I request a return?

To begin a return request, please contact our customer support team and include your order number along with the reason for the return.

Email: support@tutella.store

Please wait for return instructions before sending any item back.

Can I exchange an item?

Exchanges are available for approved cases involving damaged, defective, incorrect, or incorrectly sized items. Exchange requests are subject to product availability.

What payment methods do you accept?

We currently accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

All payments are processed in United States Dollars (USD).

How can I contact Tutella?

If you have any questions about your order, shipping, returns, or our products, please contact us.

Address: 1051 Dalehurst Rd, Columbus, Ohio 43219, United States

Phone: +1 (226) 240-9614

Email: support@tutella.store