Shipping policy

Thank you for shopping with Tutella. This Shipping Policy explains how we process, ship, and deliver orders within the United States. Please review the information below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.
  • Processing days: Monday through Friday
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may be longer during periods of high order volume or holidays.

Order Cut-Off Time

  • Our daily order cut-off time is:
  • 4:00 PM Eastern Time (Eastern Standard Time)
  • Orders placed after the cut-off time will be processed on the next business day.

Shipping Method

We currently offer:

  • Standard Shipping
  • Estimated delivery time after dispatch is 5–7 business days.

Please note that delivery estimates do not include order processing time and may vary depending on the destination, carrier operations, weather conditions, or other circumstances outside our control.

Estimated Delivery Time

  • Order Processing: 1–3 business days
  • Shipping: 5–7 business days
  • Estimated Total Delivery Time: 6–10 business days
  • Business days are Monday through Friday and exclude weekends and public holidays.

Shipping Costs

Tutella offers:

  • Free standard shipping on all orders
  • No minimum purchase required
  • No additional shipping charges at checkout for standard delivery

Shipping Address

Please review your shipping information carefully before completing your purchase.

Tutella is not responsible for delivery delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided during checkout.

Order Changes and Cancellations

If you need to update or cancel your order, please contact us as soon as possible.

Email: support@tutella.store

We will make every effort to accommodate your request. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Order Tracking

When your order is shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking details may take 24–48 hours to become available after the shipment has been dispatched.

Delayed or Lost Deliveries

If your order has not arrived within the expected delivery timeframe or appears to be lost during transit, please contact our support team. We will work with the shipping carrier to investigate the shipment and provide assistance where possible.

Customer Support

If you have any questions about shipping or your order, please contact us.

Address: 1051 Dalehurst Rd, Columbus, Ohio 43219, United States

Phone: +1 (226) 240-9614

Email: support@tutella.store