Refund policy

At Tutella, we want you to have a clear understanding of our return process before placing an order. If you are not satisfied with your purchase or experience an issue with your order, our customer support team is available to help.

This Return & Refund Policy applies to orders delivered within the United States.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Include all original tags, if applicable
  • Be returned in its original packaging
  • Be accompanied by a valid order number or proof of purchase

Items that do not meet these requirements may not qualify for a refund or exchange.

2. How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@tutella.store

If your request is approved, we will provide return instructions, including the return address and any additional information needed to complete the process.

Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive a product that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

When contacting us, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and the problem

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

4. Exchanges

Exchanges are available for approved cases involving:

  • Damaged items
  • Defective products
  • Incorrect items received
  • Incorrect size received

Exchange requests are subject to product availability.

5. Restocking Fees

Tutella does not charge restocking fees for approved returns.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Most refunds are processed within 5–7 business days after approval.
  • The time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Promotional Offers

Discount codes and promotional offers must be applied during checkout.

Promotions cannot be added after an order has been completed, and price adjustments for missed discounts are not available.

Customer Support

If you have any questions about returns, refunds, or exchanges, please contact us.

Address: 1051 Dalehurst Rd, Columbus, Ohio 43219, United States

Phone: +1 (226) 240-9614

Email: support@tutella.store